No matter where or when:
We'll be there to solve your problems
Of course, our machines are in perfect working order. Nevertheless, if any problem should occur, our Service department at Altdorf, with its team of 8 highly qualified technicians, will help solve your problems.
Our service is available in 3 languages: German, English and French. Besides the coaching via telephone through our competent and experienced staff, we are able to solve many problems via modem with our tele-Service.
Flexibility is one of our main characteristics:
Our after-sales service is available:
from Monday to Friday from 8.00 – 17.00 CET
on the telephone Hotline:
LWB Steinl GmbH & Co. KG
Phone: +49(0) 871/308-253
Fax: +49(0) 871/308-180
In addition, we have our “just-in-case” Hotline, to give you immediate aid all the time. You can get the telephone N° from the recorded message at our reception (0871/ 308-0), during our non-business hours.
Our experienced service technicians will repair and retrofit on site, as well as troubleshoot.
We guarantee a response time of approximately 24 hours. Depending on the duration of the journey, we will even be at your fabrication site in Germany and Europe within this time. If located outside of Europe, we will reach you within 48 hours, if necessary.
Our branches in Pittsburgh/USA and Montataire/France offer you a technical service department of their own, which provides you with their quick and competent support.
Here are the telephone numbers of our after-sales service in USA and France:
LWB France S.A.R.L.
Tel: +33 (0)3 44 64 16 44
Fax: +33 (0)3 44 64 16 35
LWB Sales and Service, Pittsburgh
+1(724) 733-1942 phone
+1(724) 733-1962 fax
In regions with high concentration of LWB machines, we offer you service stations. Find the addresses here.
We are here with answers to your problems!
You can depend on us!
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Download LWB service brochure - 699 kB |
tel +49 (0) 871 / 3 08-0 • fax +49 (0) 871 / 3 08-180
© 2007-2010 LWB Steinl GmbH & Co. KG.